Last updated: July 2026
1. Introduction
Welcome to Sauviton. These Terms of Use govern your access to and use of our website at https://sauviton.com and all services provided by Sauviton. By engaging our services or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.
2. Services Offered
Sauviton provides end-to-end software development and technology consulting services, including:
- Custom web application development
- Mobile app development (iOS & Android)
- Backend systems and API development
- Database architecture and management
- UI/UX design and prototyping
- WordPress and e-commerce development
- Cloud infrastructure and DevOps
- IT consulting and systems design
- Content development and technical writing
Full descriptions of our services are available on our website. The specific scope of services for each engagement is defined in a separate project agreement or proposal signed by both parties.
3. Deposits and Payments
Deposit requirement – Sauviton requires a 50% deposit of the agreed project cost before any work begins. This deposit secures your position in our development schedule and allows us to allocate the necessary resources to your project.
Final payment – The remaining balance is due upon project completion and must be cleared before the final product, files, or credentials are delivered.
Late payments – Payments not received by the agreed due date may result in delivery delays or attract a late payment fee of 5% per week on the outstanding balance. Sauviton reserves the right to pause work on any project where payment is overdue.
Refund policy – Deposits are non-refundable once work has commenced, as they compensate for time, resources, and opportunity cost already incurred. An exception applies only in cases where Sauviton is demonstrably unable to deliver the agreed service. Refund requests must be submitted in writing within 14 days of the triggering event.
Accepted payment methods – M-Pesa, bank transfer, PayPal, and other methods agreed upon in writing before the project begins.
4. Client Responsibilities
To ensure smooth project delivery, clients agree to:
- Provide all required assets, content, credentials, and feedback within reasonable and agreed timelines. Delays caused by late client responses may extend the delivery date accordingly, at no fault of Sauviton.
- Ensure they hold full rights to any content, images, trademarks, or third-party materials submitted for inclusion in the project. Sauviton accepts no liability for intellectual property violations arising from client-supplied content.
- Assign a primary point of contact who has authority to provide approvals and make decisions on behalf of their organisation.
- Maintain confidentiality of any login credentials, staging links, or proprietary materials shared during the project.
5. Project Scope
The agreed project scope is defined in the proposal or statement of work signed by both parties. Any changes, additions, or feature requests made after work has commenced – commonly referred to as scope creep – will be assessed and may result in additional costs and an extended timeline.
Sauviton will notify the client in writing before undertaking any out-of-scope work and will not proceed without written approval. Verbal approvals are not binding.
6. Timelines and Delivery
Sauviton commits to delivering work within the timelines agreed at the start of the project. Estimated timelines are contingent on timely client feedback and the provision of required assets. Where delays arise from the client’s side, Sauviton reserves the right to adjust the delivery schedule accordingly.
Sauviton will communicate proactively about any internal delays and work to minimise their impact on the agreed delivery date.
7. Intellectual Property
Upon receipt of full and final payment, Sauviton transfers ownership of all custom-developed code, designs, and deliverables created specifically for the client’s project.
The following are excluded from this transfer and remain the property of Sauviton:
- Proprietary internal tools, frameworks, and libraries developed by Sauviton prior to or independently of the project
- Reusable code components and boilerplate used across multiple client projects
- Any third-party tools, plugins, or software used under licence
Sauviton reserves the right to include completed projects in its portfolio, case studies, and marketing materials unless the client formally requests otherwise in writing before the project begins.
8. Confidentiality
Both Sauviton and the client agree to keep confidential any sensitive business information, technical details, trade secrets, or proprietary data shared during the course of the project. This obligation survives the termination of the agreement.
Sauviton will not disclose client information to third parties except where required by law or where the client has given explicit written consent.
9. Third-Party Services
Some projects may involve the integration of third-party services, platforms, or APIs – including but not limited to payment gateways, cloud providers, email services, and mapping tools. Sauviton will recommend suitable providers and assist with integration, but the client is responsible for reviewing and accepting the terms of any third-party service used in their project.
Sauviton is not liable for outages, policy changes, or data handling practices of third-party services.
10. Support and Maintenance
Sauviton provides complimentary post-delivery support for 30 days from the date of final handover. This covers bug fixes and issues directly attributable to Sauviton’s development work, and does not cover new features, content updates, or issues arising from client modifications.
Extended support, hosting management, and ongoing maintenance are available under a separate retainer agreement. Contact us at info@sauviton.com for details.
11. Limitation of Liability
Sauviton’s total liability to the client for any claim arising from or related to a project shall not exceed the total amount paid by the client for that specific project.
Sauviton shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, loss of data, or business interruption, arising from the use of or inability to use our products or services.
12. Termination
Either party may terminate the project agreement by providing written notice if the other party materially breaches these terms and fails to remedy the breach within 14 days of being notified.
Upon termination:
- Sauviton will deliver all completed work to the client up to the date of termination
- The client will be invoiced for all work completed, time spent, and expenses incurred up to the termination date
- Any unpaid balance becomes immediately due
- The deposit is non-refundable unless Sauviton initiated the termination without cause
13. Amendments
Sauviton reserves the right to update these Terms of Use at any time. Updates take effect from the date they are published on our website. Continued use of our services after an update constitutes acceptance of the revised terms. We encourage clients to review this page periodically.
14. Governing Law
These terms are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms or from a project engagement shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be referred to arbitration or the relevant courts of jurisdiction in Nairobi, Kenya.
15. Contact Us
For questions, concerns, or disputes regarding these Terms of Use, please reach us at:
info@sauviton.com
https://sauviton.com
Nairobi, Kenya
We aim to respond to all formal correspondence within 3 business days.